Welcome to the Terms & Conditions for Flower Delivery Sidcup, your trusted online flower delivery service covering Sidcup and the surrounding areas. These terms govern your use of our website and our flower delivery services, ensuring a seamless and transparent customer experience. By placing an order with us, you agree to the following Terms & Conditions. We encourage you to read them carefully before making a purchase.
These Terms & Conditions apply to all customers residing in or sending orders to Sidcup and the neighbouring areas. Our focus is on providing beautifully arranged flowers delivered promptly to your chosen address within our service area.
Ordering flowers online with Flower Delivery Sidcup is straightforward and customer-focused. To purchase from our website:
Please note: all orders are subject to acceptance and availability. If a particular flower or arrangement is unavailable at the time of ordering, we will contact you to offer a suitable alternative or process a full refund.
We accept secure online payments via the leading card payment providers, as displayed at checkout. All prices on our website are stated in pounds sterling (GBP) and include VAT where applicable. The full order amount is due at the point of purchase.
We take every reasonable measure to ensure payment details are processed securely. Please ensure your card details and billing information are entered accurately to avoid delays in processing your flower delivery.
If your payment fails or is not authorised, we will not be able to process your flower delivery order. In such cases, we will notify you so you may attempt payment again or use an alternative payment method.
We offer flower delivery throughout Sidcup and the surrounding areas as specified on our website. Deliveries are made Monday to Saturday, excluding public holidays, unless otherwise stated. Orders are generally delivered within the delivery slot you select at checkout, but we do not guarantee specific delivery times due to variable traffic and weather conditions.
Same-day delivery is available on certain products if your order is placed before our specified cut-off time. Orders received after this time will be delivered on the next available day. Please ensure that recipient details, including full delivery address and contact number, are accurate. Incorrect or incomplete information may result in delays or non-delivery, for which we cannot accept responsibility.
If the recipient is unavailable at the time of delivery, flowers may be left with a neighbour, in a safe location (as specified at checkout), or a re-delivery/collection may be arranged at our discretion. Proof of delivery will be obtained wherever possible.
Should you need to amend or cancel your order, please contact us as soon as possible after placing your order. We will try our best to accommodate your request, subject to the following conditions:
Refunds for cancelled orders will be processed promptly via the original payment method. Please allow several working days for the funds to appear in your account, depending on your card provider’s processing times.
We pride ourselves on delivering high-quality flowers that match the descriptions and images displayed on our website. However, flowers are natural products, and seasonal or supply factors may mean certain varieties or colours are unavailable at particular times. In these cases, we reserve the right to substitute blooms with others of equal or higher value, taking care to maintain the overall appearance and theme of the arrangement.
All images and descriptions on our website are for illustrative purposes. Differences in shades or specific flower species may occur, but the arrangement will always match the overall value and aesthetic of the chosen design.
Flower Delivery Sidcup is committed to providing the freshest flowers and the highest level of service with every order. If you are not satisfied with your flowers or if you believe they have arrived in poor condition, please notify us within 24 hours of delivery. We may request photographic evidence and, where appropriate, will offer a replacement, partial refund, or other solution at our discretion.
Due to the perishable nature of flowers, claims made after 24 hours of delivery may not be accepted.
Due to the personalised and perishable nature of our flower arrangements, returns are generally not accepted unless the goods are found to be faulty, damaged, or not as described. If you have a complaint or believe there has been an error with your Sidcup flower delivery, please contact us promptly. We will investigate your concern and offer a suitable resolution in accordance with your statutory rights under UK consumer law.
Our liability for any losses you suffer as a result of us breaching these Terms & Conditions is strictly limited to the purchase price of the products you ordered. We will not be liable for any indirect, incidental, or consequential losses, including but not limited to loss of income, business, goodwill, or data resulting from use of our website or services.
Nothing in these conditions shall exclude or limit our liability for death or personal injury resulting from our negligence, fraud or fraudulent misrepresentation, or any matter for which it would be illegal for us to exclude or attempt to exclude liability under UK law.
By ordering from Flower Delivery Sidcup, you confirm that:
We will not be held responsible for any failure to deliver your order or to meet any of our obligations under these terms as a result of circumstances beyond our reasonable control. Such circumstances may include, but are not limited to, severe weather, natural disasters, strikes, traffic incidents, public holidays, or supply chain disruptions affecting our flower stock.
All content and material on our website, including but not limited to images, product descriptions, and logos, are protected by copyright and intellectual property laws. You may not copy, reproduce, or use any of this content without our express written permission.
We respect your privacy and handle your personal data in accordance with all applicable data protection legislation in the UK. Your information is used solely for the purpose of processing orders and providing customer service. Please consult our privacy policy for more details on how we handle and protect your data.
These Terms & Conditions and any disputes or claims arising from them, including non-contractual disputes, shall be governed by and construed in accordance with the laws of England and Wales. By engaging our services for online flower delivery in Sidcup, you agree that the courts of England and Wales shall have exclusive jurisdiction to settle any disputes arising under or in connection with these terms.
We reserve the right to amend these Terms & Conditions at any time without prior notice. Any changes will be published on this page with immediate effect. By continuing to use our website or services, you accept these revised terms.
If you have any questions or concerns regarding these Terms & Conditions or your Sidcup flower delivery, please reach out to our customer service team using the contact options provided on our website. We aim to respond to all enquiries promptly and resolve any issues to your satisfaction.
Note: These Terms & Conditions are applicable to all flower delivery customers within Sidcup and nearby areas served by Flower Delivery Sidcup.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Sidcup, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Sidcup.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
