Returns, Refunds & Complaints
Our Commitment to Fresh Flowers in Sidcup
As your trusted local Sidcup florist, Flower Delivery Sidcup is dedicated to delighting households and businesses with the freshest floral arrangements. We understand the importance of quality, so we guarantee the freshness of every bouquet delivered in Sidcup and nearby areas. Our returns, refunds, and complaints policy reflects this commitment and ensures your experience is always positive.
Fresh Flowers Guarantee
All our arrangements are prepared on the day of delivery to ensure peak freshness. We guarantee your flowers will remain fresh for a minimum of 5 days from the date of delivery when properly cared for. Should you have any concerns about the condition or longevity of your flowers within this window, we are here to help address the issue promptly.
Damaged-On-Arrival Policy
We take great care in packing and delivering every order. In the rare event that your flowers arrive damaged or not up to our usual high standards, please notify us on the same day of receipt. For quality assurance purposes, please provide a clear photo of the damaged flowers as soon as possible after delivery. This helps us resolve your concern quickly, ensuring you receive only the best flowers Sidcup has to offer.
Refund & Replacement Options
Your satisfaction is our top priority. If your flowers arrive damaged, wilted, or below the standard expected within the guaranteed freshness window, we offer two options:
- Replacement: We will arrange a prompt replacement bouquet at no extra cost, delivered at a convenient time for you.
- Refund: If a replacement is not suitable, we can provide a full or partial refund, depending on the nature and extent of the issue.
We handle all claims with care and aim to find the best resolution for you as quickly as possible.
How to Make a Complaint
If you are dissatisfied with your experience or have any complaints regarding our products or service, please contact us promptly with details of the issue. We encourage each customer to reach out within 48 hours of receiving their order. For faster processing, include information such as your order number, a description of the issue, and supporting photos if applicable.
Our Sidcup-based team reviews each complaint individually and aims to respond within one working day. We appreciate your feedback – whether positive or negative – as it helps us improve our service for all local customers.
Your Local Sidcup Florist: Here to Help
We take pride in being an independent florist serving the Sidcup community. Whether delivering to homes, offices, or special events, our goal is to make every experience as smooth and enjoyable as possible. Rest assured that when you order from Flower Delivery Sidcup, your satisfaction and the enduring freshness of our flowers are always guaranteed.
Thank you for choosing us as your local flower expert. If you have any questions regarding our returns, refunds, or complaints process, don’t hesitate to get in touch. We are always here to assist our valued Sidcup customers.
